Website Terms, Conditions, Privacy Policy, GDPR and Accessibility Statement

The Privacy Policy is to be read in conjunction with our general Terms & Conditions.
Introduction and Interpretation:
WellBeing Clinics (“we”, “our”, “us”).
This policy is effective from 01/01/2020.
Visitor (“you”, “your”).
This legal document sets out how we handle data that identifies you.
We provide visitors with anonymous access our website homepage and visitors can browse our site without disclosing their personal data.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
Disclosure of information:
We take your trust in providing information on this site very seriously. We hate spam! We will never disclose any of your information to any third party for commercial means. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
The only circumstance in which we will provide any of your personal data to a third party for non-commercial purposes is:
Changes to WellBeing Clinics Limited business: If WellBeing Clinics Limited is acquired by a third party, we may transfer personal data we then hold to that party. If WellBeing Clinics Limited buys or sells subsidiaries or business units then in such transactions customer information is one of the transferred assets, but would remain subject to the commitments made in any pre-existing Privacy Policy or equivalent.
Your IP Address: This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
Links to third party website:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Collection and Purpose Specification:
We collect the personal data that you may volunteer while using our services. Any personal information we collect from this website associate publications/sites will be used in accordance with the Data Protection Act 1998 and other applicable laws.
Contact Details:
E-mail address: for the purpose of responding to any queries we receive through our contacts page,
Children’s Privacy:
Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON. Due to our site’s age restriction policy, we therefore do not knowingly collect personal data from children and we do not provide information about our personal data practices in relation to children on our homepage, or at those sites on our website associate publications/sites where we collect personal data and, we do not take specific steps to protect the privacy of children who disclose their personal data to us.
Technical Information:
Cookies – A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them. We have made our systems as safe as possible but we cannot accept any liability whatsoever in the case of someone hacking into our data files and obtaining personal information.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

In general, cookies are used to retain user preferences, store information for things like shopping carts, Chats and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better and cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies – this may prevent you from taking full advantage of the website.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  The most effective way to do this is to disable cookies in your browser (click the padlock icon in the browser in chrome for instance to make a choice). We suggest consulting the help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Cookie Use

Google Analytics: These cookies in are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in Google Analytics in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Chat : These cookies are used to allow the Tawk.to Chat function to work and to store your conversation should you return at a later date

Microsoft Clarity:  We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.  We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Where to Direct Questions About Our Privacy Policy: If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this website.

Revisions to This Policy:
WellBeing Clinics Limited reserves the right to revise, amend or modify this policy, our Terms of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting in accordance with potential changes to our business and as required by law. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this Privacy Statement prior to every use for any changes

WellBeing Clinics (UK) Ltd – GDPR PRIVACY POLICY
(Why we collect your personal data and what we do with it)
This policy is effective from 01/01/2020.
When you supply your personal details to this clinic they are stored and processed for 4 reasons (see bold for relevant terms used in
the General Data Protection Regulation – i.e. the law).
1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your
requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide
the information, but if you were to do that, we would not be able to provide treatment.
2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and
safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on
matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or
newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or until the patient is age 26, if
this is longer). After this period, your records will be deleted from our system and any hard copy records e.g. MRI scan discs, x-rays
will also be securely destroyed. If you would like us to retain your information, you will need to request this in writing before the 8-
year expiry date.
Your records are stored:
• On paper (records prior to April 2014) in locked storage, and the offices are always locked and alarmed out of working hours.
• Electronically on our in-house server, access to which is double password protected. All information is backed-up regularly and
our offices are locked and alarmed out of working hours.
• In addition, our wireless network is secured by WPA2 Wireless Key Encryption and Individual Network Isolation and each user is
completely isolated from other users on our network.
• We never share your data with anyone who does not need access without your written consent. Only the following
people/agencies will have routine access to your data:
• The Chiropractor(s) in order that they can provide you with treatment.
• Our reception/office staff because they organise our Chiropractors’ diaries.
• For data security purposes, our practice management system backed-up at the end of every day and is held remotely. The
software providers therefore hold your details on their server for the purpose of guarding against catastrophic system failure.
• From time to time we may have to employ IT consultants to perform tasks which might give them access to your personal data
(but not your medical or treatment information). We will ensure that they are fully aware that they must treat your information as
confidential, and we will ensure that they sign a non-disclosure agreement.
In addition, we may need to share your data with other third parties such as your GP, insurance company (if applicable) or another
clinician whose opinion we may feel you would benefit from. Any decision to involve these individuals/organisations will always be
made jointly with yourself and your consent to contact them will be sought.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the
legal minimum period has elapsed, you can also ask us to erase your records. We want you to absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to
be sent us here at this address:
The Clinic Manager, WellBeing Clinics (UK) Ltd, 1 Wentworth House, Vernon Gate, Derby. DE1 1UR. If you are not satisfied with the response you get, you have the right to raise the matter with the Information Commissioner’s Office.

Accessibility Statement

Website: wellbeingclinics.co.uk
Last updated: [21/11/25]

1. Commitment to Accessibility

Our Clinic is committed to making our website as accessible as possible for all users, including people with disabilities. We strive to follow best practices and standards for web accessibility to ensure our content is usable, understandable, and navigable by everyone.

2. Conformance Status

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA. While we work actively to comply, some parts of the site may not yet fully conform to these standards.

3. Known Accessibility Issues

Here are some areas where we are aware of limitations:

• Some images may not have fully descriptive alternative text.
• Certain form controls (e.g. in our contact or booking forms) may not be optimally labelled for screen readers.
• Keyboard navigation may not always be seamless in all interactive components.
• Some third-party embedded content might not fully meet accessibility standards.

We are continuously addressing these issues, and we plan to systematically review and fix them in upcoming updates.

4. What We’re Doing to Improve

• We are conducting periodic accessibility audits.
• We are prioritising fixes for high-impact accessibility issues.
• We are training our content authors and developers in accessible design practices (e.g., proper use of ARIA labels, semantic HTML, keyboard navigation).
• Accessibility is included in our roadmap for future website updates.

5. Feedback and Contact

If you encounter any accessibility barriers on our site, please let us know:

• Email: Use our contact form to send a message.
• Phone: (01332) 224820
• Address : 1 Wentworth House Vernon Gate Derby

When reporting an issue, please include:

• The web page or URL where the problem occurred
• A description of the issue
• Your browser, operating system, and any assistive technology (if known)

We aim to respond to accessibility feedback within [10 working days] and we will take steps to provide an accessible alternative promptly where needed.

6. Technical Details

We designed our site using modern web standards (HTML5, CSS) to support assistive technologies. We also make use of semantic HTML, meaningful headings, and accessible form controls. We test with a variety of browsers and, periodically, with screen readers.

7. Review and Updates

We review this accessibility statement at least once a year, or sooner if we make significant updates to the site. Future versions of the site will continue to include accessibility improvements.